Faqs

Our products are made to be safe for cats. Materials are non toxic.

A light dilution of soap and water can be used to clean wood veneers. Berber carpet may be cleaned with handheld vacuums and carpet-safe cleaners. We do not recommend steam cleaning carpet that is attached to the units, nor do we recommend harsh chemical or oils to clean veneers.

Our products have been thoroughly tested for strength. We are confident our products are strong enough for your cats’ daily needs, but we do not recommend owners and children playing, sitting, or resting heavy objects on these designs

We offer consumers a 6 month limited warranty. Warranty covers manufacturers defect and does not cover carpet and sisal wear and tear.
Consumers are responsible for shipping cost of returning the product.

Sometimes, cats are not very eager to enjoy the gifts we bring home to them. It may be that your cat does not know this new piece of furniture was meant for him/her! You may need to coax them with treats to lead them from shelf to shelf to teach them to climb to the top.

Other ideas for encouraging include spraying or sprinkling the unit with Catnip. Try placing the unit near a favorite window or other favorite spot in your house. If you have other suggestions, be sure to let us know!

Cats need to scratch and they must be taught the appropriate places to scratch within your home. If your cat is attracted to the smell of catnip, try sprinkling catnip on the sisal Posts.

Also, we have found that if owners scratched items in front of their cat, the cat will mimic. Use this method to scratch the sisal. You can also place the scratcher in areas your cat usually scratches. Once the cat realizes the new furniture is theirs, they will scratch away.

Another method is to get the cat’s personal scent on the sisal. Carefully rub your cats paws on the sisal, or wipe their paws several times with a damp paper towel and then rub the towel on the sisal.